InTrouble GDPR Compliance Statement

The website introuble.ae is operated by Whale Solutions FZCO. We are committed to protecting the privacy and personal data of our clients and website users in full compliance with the General Data Protection Regulation (GDPR) and UAE data protection laws. This statement outlines how we handle, store, and process personal data collected through our services and website.

/ Lawful Basis for Data Processing

We process personal data based on the following lawful bases:

Consent: When you provide explicit consent for specific purposes.
Contractual Obligation: When data processing is necessary to perform a contract or provide requested services.
Legitimate Interest: When processing is required for legitimate business operations.

/ Data We Collect

We may collect the following types of personal data:

Name, contact information (phone number, email address), and identification details.
Business-related data such as trade licenses or agreements.
Financial information necessary for billing and transactions.

/ Purpose of Data Collection

Personal data is collected and processed for:

Providing consultancy and administrative services.
Communicating with clients about their inquiries, services, and agreements.
Ensuring legal compliance and regulatory obligations.

/ Your Rights

Under GDPR, you have the following rights:

The right to access, correct, or delete your personal data.
The right to restrict or object to data processing.
The right to data portability.
The right to withdraw consent at any time.

To exercise these rights, please contact us at asap@introuble.ae or +971 585 039 764.

/ Data Retention

We retain personal data

only for as long as necessary to fulfill the purposes outlined above or as required by law.

/ Security Measures

We implement

strict technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

For further details, please refer to our full Privacy Policy or contact our Data Protection Officer.

Service Provision Policy

The website introuble.ae, operated by Whale Solutions FZCO, provides a range of professional consultancy and administrative services.
This policy outlines the terms under which these services are provided.

/ Scope of Services

We provide services including but not limited to:

Business consultancy and advice.
Immigration and relocation assistance.
Document preparation and submission to governmental and institutional entities.

/ Service Fees

Our fees are outlined in the agreements signed with clients.

Please note that the service fees do not cover any official payments, fines, government duties, or other third-party charges.

/ Service Standards

We strive to deliver

services promptly and accurately, aligning with agreed timelines and objectives. However, Whale Solutions FZCO is not responsible for delays or outcomes caused by third-party institutions or authorities.

/ Limitations

Our services do not include legal representation in court or legal advisory services requiring a licensed lawyer.
Whale Solutions FZCO operates within the framework of UAE laws and regulations.

For specific terms and conditions, please refer to your signed agreement or contact us at asap@introuble.ae.

The website introuble.ae, operated by Whale Solutions FZCO, prioritizes protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us.

/ Information

We collect personal data directly from you during the provision of services or through website inquiries, including:

Personal identifiers: Name, email address, phone number, and Emirates ID/passport details.
Business and financial information related to consultancy services.

/ Use of Personal Data

Your personal data is used for:

Providing services as agreed in your contract.
Communicating with you about updates, services, or inquiries.
Complying with legal obligations.

/ Sharing of Personal Data

We may share your data with trusted third parties to fulfill service obligations, including:

Governmental or regulatory authorities for compliance purposes.
Service providers or contractors who assist in delivering our services.

/ Data Security

We take all reasonable precautions

to safeguard your personal data, including secure storage, encryption, and controlled access.

/ Your Data Rights

As per UAE laws and GDPR, you have the right to:

Access, correct, or delete your personal data.
Object to data processing or withdraw consent.
File a complaint with relevant data protection authorities if you believe your rights are violated.

/ Cookies and Website Data

Our website uses cookies

to improve user experience. By using our website, you consent to the use of cookies as described in our Cookie Policy.

/ Contact Us

For questions about this policy or to exercise your rights, contact us at:
‍
Email: asap@introuble.ae
Phone: +971 585 039 764